All HDPLEX orders has one month full refund coverage and one year warranty for labor and parts. We pay for the return shipping cost.For RMA procedure, please check our return policy.

HDPLEX are also running a 30USD reward program for any customers who could post three pictures of his setup using HDPLEX fanless chassis in one of these forums: Silentpcreview.com, Computeraudiophile.com, HKEPC, Chiphell, AVSForum, Hardwareluxx.de, Forum.hardware.fr, Overclock.net, Hardforum.com, Forum.Kodi.TV, Tweak.dk or your perosnal blog/facebook page.The reward will be in the form of refund to the original order (including Amazon order) or Paypal payment. Just send a URL link for the review to reward@hd-plex.com and reward will be sent within 24 hours. This reward program is only valid for HDPLEX fanless PC case and linear power supply purchase.

We have four warehouse around the world and orders are shipped from the nearest warehouse. In some cases, orders maybe dispatched from another warehouse due to inventory condition.